PRIVACY POLICY
Introduction
UK Vitalis Health Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a purchase, or otherwise engage with us. This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
1. Information We Collect
We may collect and process the following types of personal data about you:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit/debit card details and billing address (processed by third-party payment processors).
- Account Information: Username and password if you create an account with us.
- Order Information: Details about orders you place, including products purchased and order history.
- Usage Data: Information on how you use our website, including your IP address, browser type, pages visited, and the time spent on each page.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and deliver your orders and manage your account.
- To communicate with you regarding your orders, inquiries, and customer service requests.
- To send you marketing communications if you have opted-in to receive them.
- To improve our website, products, and services based on your feedback and usage data.
- To comply with legal obligations.
3. Legal Basis for Processing Your Data
Under the UK GDPR, we rely on the following legal bases to process your personal data:
- Contractual Necessity: Processing your data to fulfil a contract with you (e.g., processing orders).
- Legitimate Interests: Processing for our legitimate interests, provided these do not override your rights.
- Consent: Where you have provided consent for direct marketing communications.
4. Sharing Your Information
We may share your personal data with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processors, shipping companies, and marketing partners. These parties are obligated to protect your information.
- Legal Requirements: Law enforcement, regulatory authorities, or other third parties as required by law.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Under UK data protection laws, you have rights regarding your personal data, including:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate personal data.
- The right to request the deletion of your personal data.
- The right to object to the processing of your personal data in certain circumstances.
- The right to request the transfer of your personal data to another organization.
To exercise these rights, please contact us at support@vitalis-health.co.uk.
7. Security of Your Data
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction.
8. Cookies
Our website uses cookies to enhance your experience and analyze website usage. For more information on how we use cookies, please refer to our Cookies Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes occur, we will notify you through email or a notice on our website.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:
UK Vitalis Health Ltd
support@vitalis-health.co.uk
This policy is effective as of 1/1/2025.